Assistant Housekeeping Supervisor

Summary of Position
Responsible for the assistance with the management function of the resort housekeeping and general public areas and meeting/conference rooms to meet or exceed standards of service and quality.
 
Key Relationships                  
Internally:          Provide all essential information to department heads and employees.
Externally:         Continuous contact with all guests requiring exceptional guest relations.
                       
Qualifications
Note:    The following qualification requirements are only representative of minimum levels of
education, knowledge, skills and/or abilities.  To perform this job successfully, the employee must
possess the abilities or aptitudes to perform each duty proficiently.
 
Education                   
Essential:          1.         High School Diploma or Vocational equivalent.
                        2.         Ability to communicate and comprehend both orally and written in English                                                                                                                                                                                                         with employees and customers.
3.         Ability to compute mathematical calculations.
Desirable:         1.         Pursuing a Hospitality & Tourism program.
 
Knowledge                 
Essential:          1.         A minimum of 2 years experience in housekeeping services.    
Desirable:         1.         Previous resort experience.
 
 
 
 
 
Skills & Abilities         
Essential:          1.         Excellent customer service skills and professionalism in order to maintain an                                     exceptional rapport with customers and employees.
                        2.         Quality orientation.
                        3.         Potential to be trained and coached as a supervisor.
4.         Self Starter and ability to motivate others.
5.         Problem solving and multi-tasking abilities.
                        6.         Ability to work cooperatively with employees and  managers as part of a team.
                        7.         Ability to focus attention on details, prioritize, organize and follow up.                                 8.         Ability to work in a time efficient manner.
                        9.         Ability to maintain confidentiality of pertinent data.
 
Mental Effort required to perform the job:
Extensive mental attentiveness and listening is required when handling staff and guests.
Frequently listening to employee and customer complaints and concerns. 
Physical Effort required to perform the job:
Heavy lifting required i.e. supplies and related items.
Frequent walking and ability to handle stairs.
Moderate degree of bending etc. to make beds and clean lower levels of rooms. 
Duties and Responsibilities
To include, but not limited to the following activities.
Laundry Work
Making-up rooms
Assisting room attendants to complete work on time
Completing room make-ups and change-over during slow season
Completing public rooms work during slow season
Completing work during unexpected staff shortages, illness and vacations
Change signs and place new welcome letters on arrival days
Pick-up laundry from CPS site on changeover day 
 
 
 
 
 
 
 
Staff Supervision Tasks
Assigning staff to sections of rooms to be cleaned – preparing and distributing day sheets.
Assign extra cleaning jobs as needed.
Ensure all staff is on task and completing all required duties.
Training of all new staff – in regard to all aspects of job
Report any issues with BWR staff and agency employees to rooms division manager. 
Cleaning and Organization of Work areas
Ensure all storage areas are in neat order
Ensure laundry is bagged and delivered to laundry area
Ensure all storage areas around property are kept in neat order
Ensure laundry building is kept tidy 
 
Quality Assurance Tasks
Ensure thorough cleaning of rooms
Ensure rooms are in good general repair – report any issues to Rooms division manager or maintenance
Room checks – 1 room per staff on any check in or out day
Ensuring staff is staying for full shift and working entire time
Ensuring all public room areas are in proper order
Cottages checks on arrival days – ensure all units are cleaned properly – report any issues to Rooms Division manager 
Planning, Research and Product Improvement
Continuous monitoring of general maintenance issues
Develop new ways to ensure high standard of product delivery
Work with Rooms division manager in developing on going maintenance system
Research new and improved products to be used in day to day laundry operations 
           
 
 
 
                       
Cost Control
Monitoring staff breaks – ensuring they are only taking allotted time.
Ensure Staff is working entire shift.
Ensure staff stays for entire scheduled shift unless okayed by Rooms Division Manager
Monitor any overtime – okayed by Rooms Division Manager
Ensure inventory is recorded and monitored – any discrepancies reported to Rooms Division Manager 
Communications
Daily communications with Rooms Division manger as to progress of daily tasks
Discussions on staff issues e.g.- hours, scheduling conflicts, moral, work ethic, completeness of task etc.
Weekly meetings with Rooms Divisions manager
Monthly meeting with all room’s division staff 
 
 
Please forward your cover letter and resume to bayviewhr@bayviewwildwood.com